Commercial Services Management

• Identify performance gaps or opportunity to improve organizational efficiency

• Identify reengineering Process to be used

• Assign Champion

• Detail "As-Is" organization
• Baseline Current Workload
• Baseline Current level of services
• Baseline Costs
• Conduct benchmarking or market analysis
• Develop a PWS or Requirements Document
• Propose BPR Improvements
• Develop "To-Be" organization
• Establish metrics
• Develop Transition Plan w/milestone dates
• Develop Letter of Obligation or similar performance agreement

• Develop plan to track metrics
• Establish record in DCAMIS Alternatives Initiatives Module
• Track actual costs
• Document variances
• Ensure corrective action
• Independently validate Results

• Apply for High Performing Organization (HPO) designation